Q: What is my application fee for?
A: The application fee is paid for processing the application and running the credit, background, and eviction check. We charge exactly what the vendor charges us to keep costs low as we are not here to make money off the application fees.

Q: Is the application fee refundable?
A: The application fee is not refundable even if the applicant/s do not qualify and their application is denied.

Q: Why are references required?
A: Employers' references, Landlords' references and credit checks are made to ensure that the applicant has the means to pay the rent and utility bills. In the case of Joint tenancy or multiple occupancy properties these checks and references also help to ensure that suitable applicants (socially and financially responsible persons) are accepted as tenants.

Q: What is my deposit for?
A: Your deposit is an insurance against any damages to the Landlord's property and for any unpaid bills.

Q: How much is the deposit?
A: Your deposit will depend on your prospective Landlord's decision.

Q: When can I have my deposit returned?
A: Your deposit will be returned to you within thirty days from the date of move out minus any deductions if a forwarding address is provided. The deductions may include the cost of cleaning, damages, any unpaid charges, etc. Considerations will be made for normal wear and tear as defined in the lease that is signed. It is required that all final utility bills be paid in full.

Q: What is fair wear and tear?
A: Fair wear and tear is the normal deterioration of an item in normal use.

Q: Why do I have to have renter's insurance?
A: To protect yourself against theft, accidental damage, or damage caused by a break-in to your possessions or the landlord's property. Or if there is an injury to your visitor's that happens at the property.

Q: What happens before we leave the property?
A: A final inspection of the property should be scheduled and carried out when all possessions have been removed from the premises and the property is clean and tidy. Remove all junk and black bags containing rubbish generated in the move out. All black bags of rubbish should have been disposed of in the normal rubbish collection cycle.

All carpets should have been vacuumed as well as professionally cleaned. All light bulbs should be functioning, doorstops be in place, all countertops in the kitchen and bathrooms wiped down, all doors wiped down, all floors should be swept and mopped.

All bathroom toilets cleaned, bathtub, sink and taps are cleaned. Bathroom and Kitchen wall tiles and grout cleaned. Kitchen appliances should be degreased and thoroughly cleaned to include inside the oven and under the cooktop, on a coil type range. The fridge and freezer must be emptied, cleaned, and switched off. The freezer should not have any ice left in the ice maker bucket, if applicable, and the fridge should be unplugged, and the doors left open to prevent mold growth. Please see Cleaning Guidelines for Move Out as well as the Surrender Rules form that was signed at lease signing for further details.

Q: What is the procedure for the return of keys?
A: All keys for the property must be returned to management. Failure to do so would mean that the rekey required by the property code would be charged to you.

Q: Evidence of final bill payment, what is the reason?
A: We need proof that all the final utility bills have been settled to prevent the new tenants or the owner being chased for bills that do not relate to them. It is VITAL that the bill states that this is the final bill and shows that it is paid. Remember utilities must be left on at least 5 days past your move out date to allow for any cleaning or repairs, keep this in mind when scheduling shut off dates.

Q: What happens when one of my guests damages the Landlord's property?
A: You are responsible for you and your visitors' actions and are liable for the cost of the damage. This is one of the reasons you are required to have Renter's Insurance to cover these losses, or any other damage caused by fire, flood, break-in, etc.

Q: What is the Landlord responsible for?
A: All repairs to the property to ensure a tenant's health and safety whether that be to the structure, basic plumbing repair, fixing the heat or AC, etc. However, if damage is caused by a tenant, the repair will be made, and subsequent reimbursement is expected. Tenants are not allowed to make any repairs to a property themselves.

Q: Why can't I smoke or vape inside the property or garage?
A: Smoking or vaping inside the property or even the garage causes significant damage to the
property that is potentially thousands of dollars to repair. It's not just the walls that must be
scrubbed and potentially repainted throughout, all ductwork for the ac also must be scrubbed by an ac company, light fixtures must be scrubbed and potentially replaced, etc. Nicotine residue is very damaging as is the chemical residue that is put off by vaping.

Q: Are flushable wipes flushable?
A: NO! Flushable wipes, despite their advertising are not flushable, there are several videos on
social media that shows how flushable wipes do not break down unlike toilet paper. Also, feminine hygiene products do not breakdown and should not be flushed either, the only thing other than waste that should be flushed is toilet paper.