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FAQs

    We have listed here Tenant FAQs and will up-date this page according to the questions that are fielded from potential and current tenants.

    Q: What is my application fee for?
    A: The application fee is paid for processing the application and running the credit, background and eviction check. We charge exactly what the vendor charges us to keep costs low as we are not here to make money off the application fees.

    Q: Is the application fee refundable?
    A: The application fee is not refundable even if the applicant/s do not qualify and their application is denied.

    Q: Why are references required?
    A:
    Employers’ references, Landlords’ references and credit checks are made to ensure that the applicant has the means to pay the rent and utility bills.  In the case of Joint tenancy or multiple occupancy properties these checks and references also help to ensure that suitable applicants (socially and financially responsible persons) are accepted as tenants.

    Q: What is my deposit for?
    A:
    Your deposit is an insurance against any damages to the Landlord's property and for any unpaid bills.

    Q: How much is the deposit?
    A:
    Your deposit will depend on your prospective Landlord's decision.

    Q: When can I have my deposit returned?
    A:
    Your deposit will be returned to you within thirty days from the date of move out minus any deductions as long as a forwarding address is provided. The deductions may include the cost of cleaning, damages, any unpaid charges, etc.  Considerations will be made for normal wear and tear as defined in the lease that is signed.  It is required that all final utility bills have been paid in full.

    Q: What is fair wear and tear?
    A:
    Fair wear and tear is the normal deterioration of an item in normal use. 

    Protect yourself against theft and accidental damage to your possessions and landlords property with Tenant's insurance.

    Q: What happens before we leave the property?
    A:
    A final inspection of the property should be scheduled and carried out when all possessions have been removed from the premises and the property is clean and tidy. Remove all junk mail and black bags containing rubbish generated in the move out.  All black bags of rubbish should have been disposed of in the normal rubbish collection cycle.

    All carpets should have been vacuumed as well as professionally cleaned. All light bulbs should be functioning, door stops be in place, all counter tops wiped down, bedroom doors wiped down, all floors should be swept and mopped.

    Bathroom toilet cleaned, bathtub, sink and taps are cleaned. Bathroom and Kitchen wall tiles and grout cleaned. Kitchen appliances degreased and thoroughly cleaned to include inside the oven and under the cooktop, on a coil type range. The fridge and freezer must be emptied, cleaned, and switched off.  The freezer should not have any ice left in the ice maker bucket, if applicable, and the fridge should be unplugged and the doors left open to prevent mold growth.  Please see Cleaning Guidelines for Move Out as well as the Surrender Rules form that was signed at lease signing for further details.

    Q: What is the procedure for the return of keys?
    A:
    All keys for the property must be returned to management.  Failure to do so would mean that the rekey required by property code would be charged to you.

    Q: Evidence of final bill payment, what is the reason?
    A:
    We need the proof that all the final utility bills have been settled to prevent the new tenants or the owner being chased for bills that do not relate to them. It is VITAL that the bill state that this is the final bill and show that it is paid. Remember utilities have to be left on at least 5 days past your move out date to allow for any cleaning or repairs, keep this in mind when scheduling shut off dates. 

    Q: What happens when one of my guests damages the Landlord's property?
    A:
    You are responsible for you and your visitors’ actions and are liable for cost of the damage. This is one of the reasons you are required to have Renter's Insurance to cover against these losses or any other damages caused by fire, flood, break in, etc. 

    Q: What is the Landlord responsible for?
    A:
    Any and all repairs to the property to ensure a tenant’s health and safety whether that be to the structure, basic plumbing repair, fixing the heat or AC, etc.. However, if damage is caused by a tenant, the repair will be made and subsequent reimbursement is expected. Tenants are not allowed to make any repairs to a property themselves.
 


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