We have listed here Tenant
FAQs and will up-date this page according to the
questions that are fielded from potential and
Q: What is my application deposit for?
A: The deposit is a good well gesture
on your behalf to secure your tenancy. The
deposit will be transferred and form part of the
deposit on granting the tenancy.
Q: Is the application deposit refundable?
A: The application deposit will be
returned to you if the application for tenancy
is unsuccessful. If the applicant decides
not to take the tenancy, the application deposit
will not be returned to the applicant.
Q: Why are references required?
A: Employers’ references, Landlords’
references and credit checks are made to ensure
that the applicant has the means to pay the rent
and utility bills. In the case of Joint tenancy
or multiple occupancy properties these checks
and references also help to ensure that suitable
applicants (socially and financially responsible
persons) are accepted as tenants.
Q: What is my deposit for?
A: Your deposit is an insurance against any
damages to the Landlord's property and for any
unpaid bills and rent.
Q: How much is the deposit?
A: Your deposit will depend on your
prospective Landlord's decision.
Q: When can I have my deposit returned?
A: Your deposit will be returned to you at
the end of your tenancy once all relevant
deductions have been made. The deductions may
include the cost of cleaning, payment for
outstanding bills and damages. Considerations
will be made to the age and condition of items
requiring replacement due to damage (excluding
wear and tear). This process may take several
weeks to complete. In order to speed this
process ensure that all bills have been paid
dated to the end of your tenancy and all
payments for damages paid in full.
Q: What is fair wear and tear?
A: Fair wear
and tear is the normal deterioration of an item
in normal use. A deduction will be made for fair
wear and tear from the value of the original
item. There are various methods of accounting
for damages to be paid. We may advise the
Landlord of the amount to be compensated and the
methods to calculate.
However, the final amount payable is the
Landlord’s decision. Where the damage is not too
severe to require replacement, a charge can be
made towards its premature future replacement.
Protect yourself against theft and accidental
damage to your possessions and landlords
property with Tenant's insurance.
Q: What happens before we leave the property?
A: A final inspection of the property
should carried out to ensure that all
possessions have been removed from the premises
and the property is clean and tidy. Remove all junk
mail and black bags containing rubbish generated
in the move out. All black bags of rubbish
should have been disposed of in the normal
rubbish collection cycle.
All carpets should have been vacuumed as well as
under any moveable furniture. The original
lampshades fitted with working light bulbs.
Bedroom doors wiped down. Wardrobes, chest of
drawers and desks are emptied and dusted. All
floors should be swept and mopped.
Bathroom toilet cleaned, shower curtain washed
and rehung, bathtub, sink and taps are cleaned. Bathroom and Kitchen wall tiles and
grout cleaned. Kitchen appliances degreased and
thoroughly cleaned. The fridge and freezer are
to be switched off and the freezer defrosted. The
fridge and freezer must be emptied and cleaned.
The doors of the fridge and the freezer are to
be free of labels, magnets and stickers and be
All bins must be emptied and cleaned. All black
bags of rubbish should have been disposed of in
the normal rubbish collection cycle. Remove all
stickers, posters, and/or tape
from all walls.
Q: What is the procedure for the return of
A: All keys for the property must be returned
in order to hand these to the next tenants.
Failure to do so would mean that new keys must
be cut. You will be charged for the
Q: Evidence of bill payment, what is the
A: We need the proof that all the utility
bills have been settled to prevent the new
tenants being chased for bills that do not
relate to them. It is VITAL that all bills cover
the complete tenancy period. You should contact
the utility provider with the meter readings and
to inform them that the bill must be dated for
the final date of the tenancy.
Please submit the original copy of the bills
showing one of the following: Zero bills dated
the last date of your tenancy, Bills dated the
final date of your tenancy with a post office
stamp indicating payment or a bills which shows
credit dated to the last day of your tenancy.
Q: What happens when one of my guests damages
the Landlord's property?
A: If you do not have Tenant Insurance. You are
responsible for you and your visitors’ actions.
You are liable for cost of the damage. It is
advisable to take out adequate Tenant Insurance
cover against losses through theft or accidental damages.
Q: What is the Landlord responsible for?
A: Your landlord is responsible for:
- Repairs to structure and
exterior of the property, heating and hot
water installations, basins, sinks, baths
and sanitary installations.
- The Safety of gas and
electrical appliances provided.
- The fire safety of
furniture and furnishings provided by the
- Maintaining the house in
a habitable condition.
Q: What is a habitable
A: The Housing Act provides guidelines as to
determine whether a dwelling is fit for human
habitation. Namely, the property has to be in
good physical repair, free from damp, have
natural light in each bedroom and living room,
adequate ventilation, clean water supply, proper
drainage and sanitary conveniences; to have
facilities for the storage, preparation and
cooking of food.
Q: What am I responsible for?
A: You are responsible for:
If you have any further
contact us by
email, phone or the
Prompt payment of the
Prompt payment of gas,
electricity, telephone and Internet bills.
- You are also responsible
for early reporting of damages and items
- You are required to be a
responsible citizen and respect the needs of