We have listed
here Tenant FAQs and will up-date this page
according to the questions that are fielded from
potential and current tenants.
Q: What is my application fee for?
A: The application fee is paid for
processing the application and running the
credit, background and eviction check. We charge
exactly what the vendor charges us to keep costs
low as we are not here to make money off the
Q: Is the application fee refundable?
A: The application fee is not refundable
even if the applicant/s do not qualify and their
application is denied.
Q: Why are references required?
A: Employers’ references, Landlords’
references and credit checks are made to ensure
that the applicant has the means to pay the rent
and utility bills. In the case of Joint
tenancy or multiple occupancy properties these
checks and references also help to ensure that
suitable applicants (socially and financially
responsible persons) are accepted as tenants.
Q: What is my deposit for?
A: Your deposit is an insurance against any
damages to the Landlord's property and for any
Q: How much is the deposit?
A: Your deposit will depend on your
prospective Landlord's decision.
Q: When can I have my deposit returned?
A: Your deposit will be returned to you
within thirty days from the date of move out
minus any deductions as long as a forwarding
address is provided. The deductions may include
the cost of cleaning, damages, any unpaid
charges, etc. Considerations will be made
for normal wear and tear as defined in the lease
that is signed. It is required that all
final utility bills have been paid in full.
Q: What is fair wear and tear?
A: Fair wear and tear is the normal
deterioration of an item in normal use.
Protect yourself against theft and accidental
damage to your possessions and landlords
property with Tenant's insurance.
Q: What happens before we leave the property?
A: A final inspection of the property should
be scheduled and carried out when all
possessions have been removed from the premises
and the property is clean and tidy. Remove all
junk mail and black bags containing rubbish
generated in the move out. All black bags
of rubbish should have been disposed of in the
normal rubbish collection cycle.
All carpets should have been vacuumed as well as
professionally cleaned. All light bulbs should
be functioning, door stops be in place, all
counter tops wiped down, bedroom doors wiped
down, all floors should be swept and mopped.
Bathroom toilet cleaned, bathtub, sink and taps
are cleaned. Bathroom and Kitchen wall tiles and
grout cleaned. Kitchen appliances degreased and
thoroughly cleaned to include inside the oven
and under the cooktop, on a coil type range. The
fridge and freezer must be emptied, cleaned, and
switched off. The freezer should not have
any ice left in the ice maker bucket, if
applicable, and the fridge should be unplugged
and the doors left open to prevent mold growth.
Please see Cleaning Guidelines for Move Out as
well as the Surrender Rules form that was signed
at lease signing for further details.
Q: What is the procedure for the return of
A: All keys for the property must be
returned to management. Failure to do so
would mean that the rekey required by property
code would be charged to you.
Q: Evidence of final bill payment, what is
A: We need the proof that all the final
utility bills have been settled to prevent the
new tenants or the owner being chased for bills
that do not relate to them. It is VITAL that the
bill state that this is the final bill and show
that it is paid. Remember utilities have to be
left on at least 5 days past your move out date
to allow for any cleaning or repairs, keep this
in mind when scheduling shut off dates.
Q: What happens when one of my guests damages
the Landlord's property?
A: You are responsible for you and your
visitors’ actions and are liable for cost of the
damage. This is one of the reasons you are
required to have Renter's Insurance to cover
against these losses or any other damages caused
by fire, flood, break in, etc.
Q: What is the Landlord responsible for?
A: Any and all repairs to the property to
ensure a tenant’s health and safety whether that
be to the structure, basic plumbing repair,
fixing the heat or AC, etc.. However, if damage
is caused by a tenant, the repair will be made
and subsequent reimbursement is expected.
Tenants are not allowed to make any repairs to a